Iotabee crosschain swap

Q: Why can't I add liquidity / asset custody?

A: Make sure you are connected with your non-IOTA wallets ( BSC, Shimmer etc.) to be able to add asset custody before you can add liquidity.

Q: I have added custody , why can't I see the assets in custodian?

A: Once you successfully added asset custody for non-MIOTA assets, please switch back to your Tanglepay IOTA wallet to see the custodied assets, then add liquidity.

⚠️ It is also possible that the tokens you've used to add custody come from a transfer from your Firefly wallet to Tanglepay Wallet. In this situation, by default, Firefly wallet adds a unlock condition, meaning that the recipient wallet must claim it before an "expiration date" by returning the storage deposit to be able to own and use the tokens. Since Tanglepay does not yet support the "claiming" function, you may see a "false" input result in your Tanglepay wallet, but in reality, your Firefly wallet still owns the tokens, and the tokens will be returned to your Firefly wallet on the expiration date. . You will know whether your transactions from Firefly fall into this category by checking your output records. If the transaction says " unclaimed", this means that the output transaction to your Tanglepay wallet will not be executed, and that the tokens will return to your Firefly wallet.

To solve this issue before using Iotabee, make sure that you send your tokens from Firefly to Tanglepay with gift storage deposit box checked:

Q: What happens if I enter a Firefly IOTA address while setting my custody?

A: Unfortunately, Firefly wallet is not supported yet to connect to Iotabee. This means that you can not see your custodized assets in Iotabee yet, thus not able to operate further ( withdraw custody or add liquidity).You should have noticed this via our FAQ on how to add liquidity, as well as in the product itself: before you settle your custody, you should have checked a box mentioning that you confirm that you can connect to Iotabee with this wallet address using Tanglepay.

If despite of all the above reminders, you still used your Firefly IOTA address for asset custody, then we propose two solutions:

1. You could wait for Firefly to be supported on Iotabee, then connect and operate your assets in custodian. Before that, your custodized assets will stay in the Iotabee wallet.

2. You could contact our support team to open a ticket, in order to cancel the misoperation and withdraw your custody manually. For this service: - 100 A Token will be charged per operation for A token / MIOTA pair ( for example, 100 SMR for SMR/MIOTA pair, 100 SOON for SOON/MIOTA pair etc.) - 10 USDT will be charged per operation for USDT/MIOTA pair ⚠️Please wait for our support team's instruction first before you send your service fee. - The average treatment time is 60 days from the receipt of your service fee.

Q: What happens if I enter a wrong wallet address while swapping?

A：You could contact our support team to open a ticket, in order to understand the transaction status. If it is technically possible to retrieve your token, a service fee of 100 X Tokens will apply. If the swap transaction is successful, the target token will be charged as service fee ( for example, if the transaction is X MIOTA to Y SMR, and it's successful, then we'll charge 100 SMR as service fee); otherwise, the initial token will be charged as service fee.