Report an issue

Before contact us, make sure you have read the frequently-asked questions in the previous page here. Maybe you already have the answers there.

Get in touch:

The best way to get in touch with the team is through the Iotabee official Discord channel: discord.gg/j8y8zWDDcT

To ensure a better service time and issue follow-up, make sure you use the "open-a-ticket" function in the channel, instead of DM individual team members.

The ticket will ensure that all core team members and the channel moderators are tagged, which will shorten the response time, as one of them will get back to you as soon as they are available.

Describe your issue efficiently:

On Iotabee, in "recent transactions", you have a "feedback" button under each transaction which allows you to copy all the relevant information for troubleshooting. Make sure you paste this information in your ticket:

When your ticket is missing key information, the team will not be able to identify the issue, thus the treatment time will be extended.

General Responding Time:

We'll endeavor to respond to your ticket within 24 - 48H.

Once the issue is recorded:

• For Iotabee service related issues, it will take up to 5 business days in general to treat in order to ensure that problem is solved in a serious and secured manner.

• For issues that are caused by misoperation on the user's side, the treatment time will be extended to 15 business days.

Other requests and questions:

For less urgent requests, don't hesitate to raise your question in the general-chat channel, where many volunteer bees are there to help! 🐝